New San Mateo County service offers pet care for residents entering behavioral health treatment
San Mateo County, California – In San Mateo County, a new initiative is quietly reshaping how people access critical care, by ensuring their beloved pets are not left behind.
County Health officials have launched the Foster Wellness Program, a service designed to provide temporary homes for pets while their owners undergo inpatient treatment for mental health, substance use, or medical needs.
For many individuals facing serious health challenges, the decision to enter treatment can be complicated by a deeply personal concern: who will care for their animals.
Officials say the absence of reliable pet care has repeatedly discouraged eligible patients from seeking help. The new program aims to remove that obstacle, offering a compassionate solution that allows people to focus on their recovery while knowing their pets are safe.
Under the program, animals are placed with trained volunteer foster caregivers who provide temporary homes until their owners complete treatment. County staff oversee the entire process, ensuring that placements are safe, appropriate, and well-supported. The goal is simple yet meaningful: preserve the bond between people and their pets while helping individuals take an important step toward healing.
Dr. Jei Africa, director of Behavioral Health and Recovery Services, said pets often play an essential role in the lives of those receiving care.
“For many of the people we serve, pets are family,” said Dr. Jei Africa.
“There can be many obstacles to seeking behavioral health care, and this is one we have seen repeatedly. By ensuring pets are safe and cared for, we help clients worry less about their animal companions and focus on their treatment.”
The county’s Animal Control and Licensing division manages the foster placement system. Staff screen volunteers, inspect foster homes, and coordinate food, supplies, and veterinary care when needed. They also work to match each pet with an appropriate foster family, helping ensure a smooth reunion once the owner returns home.
Sometimes the connection between foster families and the animals they care for becomes memorable. One volunteer recalled welcoming a cat known as Miss Green Eyes. The cat quickly settled in, filling the home with affection and energy. The foster caregiver said the experience brought joy to their household while providing reassurance to the pet’s owner during treatment.
To strengthen the effort, San Mateo County is seeking additional volunteers willing to foster dogs and cats.
Residents across San Mateo, San Francisco, Alameda, and Santa Clara counties are encouraged to participate as the program continues to grow.
All animal lovers are welcome, especially those who can foster dogs and cats. To volunteer, send an email to [email protected].
